Do you deliver to my area and what will it cost?
We provide delivery anywhere in the United States and offer a variety of options. Deliveries to Hawaii and Alaska may incur additional fees. Currently, we do not offer international shipping. Please contact us and we can provide you with a shipping quote within 24 hours.
What can I expect from “White-Glove” Delivery?
We schedule delivery on furniture/freight once our production manager has personally inspected the item and we have collected full payment. Weego will contact you prior to your delivery to confirm your address and go over transport details. White Glove delivery consist of bringing the piece to your room of choice, unwrapping, re-inspecting and assembly. Freight shipments outside of California are handled by a professional third-party distribution company. Once your furniture is complete, they will contact you directly to schedule your premium white glove delivery.
What do I need to do to prepare for furniture delivery?
Customers are responsible for verifying building and room access and identifying impediments such as hallways, elevators and stairs. Weego Home will not be held responsible for merchandise that is too large to fit through access ways. Please clear the area and make us aware of any unique fit considerations in advance of the delivery. You will incur an additional charge for any re-delivery.
Please inspect your order before signing the delivery documents presented by the delivery company. In the event that any item is damaged during delivery or installation, you must note the damage on the delivery documents, and please call Weego Home immediately for advisement on resolution. If you are unable to reach us during the delivery process, please reject any delivery of furniture with extensive damages or use judgment on accepting delivery with minor damages. You must still note the damage on the delivery documents and notify Weego Home of the damage within 24 hours after delivery.
I live in the Los Angeles area. Can I arrange for a store pick-up?
For certain items, you may pick up your furniture at our Santa Monica store. Please contact us to inquire.
When will my furniture be delivered?
In stock furniture will be delivered within 2-4 weeks. Since the majority of Weego Home’s furniture is made to order, there is typically a 6-8 week lead time. The lead time for COM furniture is 6-8 weeks from receipt of COM fabric. We can often accommodate special circumstances, so please call for information and ordering assistance. All lead times are approximate. Once your piece is completed, we will notify you immediately and arrange shipping at your convenience. We always do our best to set the right expectations, although factors outside our control make it impossible for us to guarantee. Cancellations are not accepted on the basis of an overdue lead time.
How do I return an item?
All furniture is final sale and cannot be returned.
In-Stock accessories can be exchanged or returned under certain conditions. Please see our Delivery & Return Policy for details and guidelines before making any returns. Within 5 days from delivery day, customer must request an RMA number prior to sending out their return and is responsible for shipping unused product(s) back to Weego Home.
Special Order accessories can be exchanged or returned with a 20% restocking fee, plus original shipping costs. Partial refund will be applied to the original payment method. Special Order accessories are products that we do not keep in stock and they can be distinguished by the noted two week or greater delivery time on our website. For return procedure, please see our Delivery & Return Policy for details and guidelines before making any returns.