We provide delivery anywhere in the United States and offer a variety of options depending on your location and the measurements of your items. Deliveries to Hawaii and Alaska may incur additional fees. Currently, we do not offer international orders. Please contact us and we can provide you with a quote within 24 hours.
What can I expect from “White-Glove” Delivery?
Furniture/Freight Deliveries are scheduled once an order has passed inspection by our production manager and has been paid for in full. We will confirm your address and go over all details. All freight shipping is handled by third-party professional shipping companies with premium white glove services. They will schedule delivery directly with you.The delivery company will bring the piece to your room of choice, unwrap, inspect and assemble the furniture.
What do I need to do to prepare for furniture delivery?
Customers are responsible for verifying building and room access and identifying impediments such as hallways, elevators and stairs. Weego Home will not be held responsible for merchandise that is too large to fit through access ways. Please clear the area and make us aware of any unique fit considerations in advance of the delivery. You will incur an additional charge for any re-delivery.
Please inspect your order before signing delivery documents presented by the delivery company. In the event that any item is damaged during delivery or installation, you must note the damage on the delivery documents, and please call Weego Home immediately for advisement on resolution. If you are unable to reach us during the delivery process, please reject the delivery of furniture with extensive damages or use judgment on accepting delivery with minor damages. You must still note the damage on the delivery documents and notify Weego Home of the damage within 24 hours after delivery.
Can I pick up my furniture instead of having it delivered?
For certain items, you may pick up your furniture at our Santa Monica store. Please contact us to inquire.
When will my furniture be delivered?
In stock furniture will be delivered within 2-4 weeks. Since Weego Home furniture is made to order, there is a 6-8 week lead time. The lead time for COM furniture is 6-8 weeks from receipt of COM fabric. We can often accommodate special circumstances, so please call for information and ordering assistance. All lead times are approximate. Once your piece is completed, we will notify you immediately and arrange shipping at your convenience. We always do our best to set the right expectations, although factors outside our control make it impossible for us to guarantee. Cancellations are not accepted on the basis of an overdue lead time.
How do I return an item?
All furniture is final sale.
In-Stock accessories can be exchanged or returned under certain conditions. For returns, a full refund will be issued through the original payment method, excluding shipping costs. For exchanges, a difference in total will be credited or charged to original payment method, excluding original shipping costs. Customer will be responsible for shipping product(s) back to Weego Home and any additional shipping charges for new orders.
Special Order accessories can be exchanged or returned with a 20% restocking fee, plus original shipping costs. Partial refund will be applied to the original payment method. Special Order accessories are products that we do not keep in stock and can be distinguished by the noted two week or greater delivery time on our website.
Before returning an accessory, customer must request return authorization by calling (310)392-8460 or emailing firstname.lastname@example.org within 5 days of accepting delivery. Upon approval, an RMA number will be issued and return item(s) must be received within 7 days. Be sure to include a copy of your receipt with the return items highlighted in the package. For exchanges, be sure to include your Exchange Form. Returned product(s) must be unused, in new condition, and in original packaging. If returned product arrives without an RMA number, is late, damaged or appears used, a refund will not be issued and the customer will be responsible for any additional shipping fees. For your protection, we strongly suggest insuring and tracking your return shipment.
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