Loading... Please wait...

Return Policy

Weego Home is committed to providing quality furniture and accessories, as well as excellent service. Our customer's satisfaction is very important to us. Please follow these guidelines for delivery procedures, returns, exchanges, or cancellations. By making a purchase online you agree that you have read, understand and agree to these terms and conditions. Please take the time to read them and print a copy for your records.


Returns and Exchanges


All furniture is final sale.

In-Stock accessories can be exchanged or returned within 7 days of purchase. For returns, a full refund will be issued through the original payment method, excluding shipping costs. For exchanges, a difference in total will be credited or charged to original payment method, excluding original shipping costs. Customers are responsible for shipping product(s) back to Weego Home and any additional shipping charges for new orders.

Special Order accessories can be exchanged or returned with a 20% restocking fee, plus original shipping costs. Partial refund will be applied to the original payment method. Special Order accessories are products that we do not keep in stock and can be distinguished by the noted two week or greater delivery time on our website.

Before returning an accessory, customer must request return authorization by calling (310)392-8460 or emailing contact@weegohome.com within 5 days of accepting delivery. Upon approval, an RMA number will be issued and return item(s) must be received within 7 days. Be sure to include a copy of your receipt in the package with the return items highlighted. For exchanges, please include your Exchange Form. Returned product(s) must be unused, in new condition, and in original packaging. If returned product arrives without an RMA number, is late, damaged or appears used, a refund will not be issued and the customer will be responsible for any additional shipping fees. For your protection, we strongly suggest insuring and tracking your return shipment.



Delivery and Damages


Weego Home is committed to ensuring that all orders are processed within the quoted time period, but we are not responsible for delays in delivery of merchandise caused by the manufacturer, weather or factors outside of our control. Customer will be notified immediately of any delays that arise. We do not deliver internationally, and shipping to Alaska and Hawaii may incur additional fees.

Delivery and installation charges are not included in the price of any product sold by Weego Home. All freight shipping is handled by third-party professional transport company with premium white glove services. The delivery company will bring the piece to your room of choice, unwrap, inspect and assemble the furniture.

Furniture/freight deliveries are independently scheduled by the transport company directly with the customer. If no one is present to receive your merchandise at the agreed upon time and place, additional delivery fees may be charged. Please inspect your order before signing the delivery documents presented by the delivery company. In the event that any item is damaged during delivery or installation, you must note the damage on the delivery documents, and please call Weego Home immediately for advisement on resolution. If you are unable to reach us during the delivery process, please reject the delivery of furniture with extensive damages or use judgment on accepting delivery with minor damages. You must still note the damage on the delivery documents and notify Weego Home of the damage within 24 hours after delivery.

We ship accessories and small furniture items through various shipping companies. Details and tracking information are emailed to customers shortly after the order ships. Be sure to inspect all packages for damage before accepting any delivery. If any item is damaged, please contact us immediately to resolve the issue.


Cancellations


Cancellations are not permitted due to shipping damages. We reserve the right to repair or replace items damaged during shipping.

There is a grace period of 24 hours for cancellation. For any reason that you have changed your mind about your purchase, contact us through email or phone to cancel your order.


Holds


Weego Home will store your finished furniture order for up to two weeks after we notify you that the item is ready for delivery; after which a storage fee of $250 per month will be charged. All storage fees must be paid in full prior to delivery.

 

Furniture Policy

All Weego Home designed furniture is made to order in Los Angeles. We also retail a select group of brands that reflect our aesthetic and quality.


Custom Orders


All custom orders are final sale and cannot be cancelled, returned or exchanged. All custom orders are made to your specifications. If there is any discrepancy, Weego Home has the right, and will make every attempt, to correct it. No such discrepancy, or the time required to correct it, will be a basis for cancellation, return or exchange.


Materials


Due to the unique characteristics of wood and metals, and color variations between fabric dye lots, some variation in color, grain, and texture should be expected when comparing a floor sample or swatch and your finished piece. Please contact us to request material samples.


Size Limitations


Customers are responsible for verifying building and room access and identifying impediments such as hallways, elevators, doorways and stairs. Weego Home will not be held responsible for merchandise that is too large to fit through access ways. Any such size limitation is not a basis for cancellation, return or exchange.


Payment


A deposit of 50% of the merchandise total is due on acceptance of an order. The balance of the merchandise total, all sales tax, delivery, installation and other fees are due upon completion of the order and prior to delivery.


Warranties


Product warranties are limited to the warranty, if any, offered by the manufacturer. Weego Home disclaims all liability for incidental or consequential damages relating to your order.


 

Contact Us

2939 Main Street
Santa Monica, CA 90405
(800) 65-WEEGO
contact@weegohome.com

Newsletter


Don't Miss Out!

Name
Email