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FAQ

General


How can I reach Weego Home if I have questions or want to place an order?
Visit our Santa Monica store, e-mail or call us any time during business hours. One of our Weego Home Team members will gladly assist you with any inquiries or orders.

Call us at (800) 65-WEEGO
Email us at
contact@weegohome.com

Monday to Saturday / 11am to 7pm PST
Sunday / 12pm to 6pm PST

Do your products ever go on sale?
Yes! Sign up for our newsletter for the latest sales and exclusive events. Our website homepage features our most popular products with a special "Deal of the Month" highlight. You can also explore our sale section to see more discounted products. Stop by our Santa Monica store to check out special in-store promotions. Sale prices cannot be applied to previous purchases or combined with other discounts.

Are all of your products available in your store?
Our Santa Monica showroom cannot hold our entire collection of products. We work diligently to showcase an assortment of options, which translates to a curated retail experience with an ever-evolving visual display. Don’t be discouraged if you can’t find our entire website in our store, our informed team knows these products well and can answer your most in-depth questions.

What is your return and exchange policy?
All furniture is final sale. Stock accessories will be accepted for exchange or return under certain circumstances. Special Order accessories will be accepted for exchange and return under the conditions of a restocking fee of 20%, plus original shipping charges. Please see our Delivery & Return Policy for details and guidelines before making any purchases or returns.

Where can I find Weego Baby products?
We closed our Weego Baby store in 2012 and do not carry Weego Baby products in our store. Weego Home offers a small range of Kids products and accessories online. We can happily work with you to create a custom order for select designs from our Weego Baby furniture collection. Please contact us or visit our store for more information.

Do you offer a trade discount?
Yes, we offer a 10% trade-discount on furniture only. Please provide a copy of your valid resale license in order to qualify for the trade discount. Please note, discounts do not apply to accessories and cannot be combined with sale promotions.

 

Custom Furniture


Where do you make your furniture?
All Weego Home designs are made to order and hand-crafted locally in Los Angeles. We responsibly source our wood from tree farms in the Northwest and work with expert craftsmen. For details on materials, please call or email us.

Do you accept COM (Customer Own Material) or make custom pieces?
Yes, we accept COM and we specialize in custom furniture. We can accommodate specific sizes and finishes on most orders. All custom designs will be made to your specifications. Not sure exactly what you want? Please don't hesitate to ask us for help when customizing. Your complete satisfaction is our primary goal, so let’s collaborate to construct designs that fit you and your space.

How can I get a price quote for custom furniture?
The best way to obtain pricing for custom pieces is to work directly with our team. After you have selected the fabric/finish/size of your specific item, you can expect a quotation within 24 hours of your request. Please reach out to us to determine how we can best meet your needs.

Can I make changes to my custom order?
In order to meet designated lead times, Weego begins production on your furniture immediately after receiving your signature of approval on all details. Once an order is placed and processed, we cannot allow changes.

How long will it take to complete my furniture?
Our lead times are typically 6-8 weeks. We can often accommodate special circumstances, so please do not hesitate to ask. All lead times are approximate. We do our best to set the right expectations, although factors outside of our control make it impossible for us to guarantee lead times. Cancellations are not accepted on the basis of a past due lead time

Do you work with interior designers?
All the time! You can expect personalized service, knowledgeable staff and a great experience in assisting your clients. We offer a trade-discount of 10% with valid resale license. Trade discounts are only applied towards furniture and not available for accessories or lighting.


 

Contact Us

2939 Main Street
Santa Monica, CA 90405
(800) 65-WEEGO
contact@weegohome.com

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